Reimagine Your Home.
Crafted for Modern Living.

1. Information We Collect

We collect personal information that you voluntarily provide when requesting a consultation, submitting a contact form, requesting a project estimate, scheduling an appointment, subscribing to our newsletter, or communicating with our team. This information may include your full name, email address, phone number, property address, project details, preferred appointment dates, budget expectations, and any additional information you choose to provide.

2. Property & Project Information

To prepare accurate recommendations and estimates, we may collect information relating to your property, including room measurements, renovation preferences, photographs, design inspiration, service requirements, and project specifications discussed during consultations. This information is used solely to evaluate your project and deliver personalized solutions.

3. How We Use Your Information

We use your personal information to respond to inquiries, prepare estimates, schedule consultations, coordinate appointments, manage ongoing projects, process payments where applicable, communicate project updates, provide customer support, improve our services, and fulfill our contractual obligations. We only use your information for legitimate business purposes related to the services you request.

4. Marketing Communications

Promotional emails, newsletters, special offers, seasonal design reminders, and service announcements are sent only if you have voluntarily subscribed. You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting our customer support team directly.

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve website functionality, remember user preferences, enhance security, and understand how visitors interact with our website. Essential cookies are required for proper website operation, while optional cookies may help us improve performance and user experience. You can manage cookie preferences through your browser settings.

6. Website Analytics

We may use trusted analytics services to understand website traffic, monitor performance, identify popular pages, and improve website usability. Analytics information is generally collected in an aggregated or anonymized format and is not intended to personally identify individual visitors whenever possible.

7. Appointment Scheduling

Information collected during appointment scheduling is used to coordinate consultations, assign designers or technicians, confirm appointments, provide reminders, and communicate schedule updates. We only collect the information necessary to provide efficient customer service.

8. Payment Information

When payments are processed through secure payment providers, financial information is transmitted using industry-standard encryption. Prime Home Styles does not store complete payment card numbers or sensitive financial credentials on its own servers.

9. Information Sharing

We never sell, rent, or trade your personal information. Your information may be shared only with carefully selected service providers, subcontractors, payment processors, scheduling platforms, technology providers, or professional advisors when necessary to perform services, operate our business, or comply with legal obligations. These third parties are expected to maintain appropriate confidentiality and security standards.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, misuse, or destruction. Secure SSL/TLS encryption protects information transmitted through our website, while access to customer information is limited to authorized personnel who require it to perform their responsibilities.

11. Data Retention

Personal information is retained only for as long as reasonably necessary to provide our services, maintain project records, comply with legal obligations, resolve disputes, support warranty claims, and enforce our agreements. When information is no longer required, it is securely deleted or anonymized where appropriate.

12. Third-Party Websites

Our website may contain links to third-party websites for your convenience. We do not control the privacy practices or content of those websites and encourage visitors to review the privacy policies of any external websites before providing personal information.

1. Acceptance of Terms

By using this website, requesting a consultation, obtaining a quotation, scheduling an appointment, or purchasing any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these terms, you should discontinue use of our website and services immediately.

2. Service Availability

Our services are offered only in locations where Prime Home Styles operates. Availability depends on scheduling capacity, designer availability, project requirements, material availability, weather conditions, and other operational factors. We reserve the right to refuse or postpone service requests when necessary.

3. Estimates & Quotations

Estimates and quotations are prepared using the information available during consultations or site inspections. Pricing, timelines, and recommendations are subject to change if additional work, unforeseen site conditions, material cost increases, or customer-requested modifications arise after the proposal has been approved.

4. Scope of Work

The services to be performed are described in the approved proposal or written service agreement. Any additions, revisions, upgrades, or changes requested after work has begun must be approved by both parties in writing and may result in revised pricing, scheduling, or material requirements.

5. Customer Responsibilities

Customers agree to provide accurate contact information, maintain safe access to the property, disclose any known hazards or structural concerns, secure pets, remove valuable belongings from work areas when appropriate, and ensure that workspaces are reasonably accessible during scheduled service visits.

6. Scheduling & Project Timelines

Project start dates and completion schedules are estimates only. Delays may occur due to weather conditions, permit approvals, material shortages, supplier delays, customer-requested changes, labor availability, utility interruptions, or other circumstances beyond our reasonable control. We will make reasonable efforts to keep customers informed of scheduling updates.

7. Pricing & Payment Terms

Pricing is outlined in the approved estimate or project contract. Depending on the nature of the project, deposits, milestone payments, or progress payments may be required. Final payment is due according to the payment schedule specified in the signed agreement unless otherwise agreed in writing.

8. Materials & Product Availability

Building materials, fixtures, finishes, and other products are subject to supplier availability. If selected materials become unavailable or discontinued, we may recommend comparable alternatives that provide similar quality and functionality. Such substitutions may affect project costs or completion timelines.

9. Permits & Inspections

Certain projects may require permits, inspections, or approvals from local governmental authorities. Responsibility for obtaining required permits will be identified within the project agreement. Customers agree to cooperate with any required inspections throughout the project.

10. Warranty

Prime Home Styles stands behind the quality of its workmanship. Warranty coverage is provided according to the terms outlined in your project agreement. Manufacturer warranties for products and materials remain subject to the individual manufacturer's policies and limitations.

11. Cancellations & Rescheduling

Customers may cancel or reschedule appointments by providing reasonable advance notice. Cancellation charges may apply if materials have already been purchased, permits secured, labor scheduled, or work has commenced. Rescheduling requests will be accommodated whenever reasonably possible.

12. Property Access

Customers are responsible for providing safe and timely access to the project site during scheduled working hours. Delays caused by inaccessible properties, unsafe working conditions, restricted entry, or unavailable occupants may result in additional scheduling adjustments or service charges.